FAQ
1. What types of nursery decor items do you sell?
At Nursery Stuff, we specialize in selling a wide range of nursery decor items. Our top-selling products include the "CLOUD Wall Light" and the "CLOUD Wall Shelf". These eco-friendly and non-toxic items are perfect for creating a cozy and stylish nursery.
2. How are your nursery decor items packaged for shipping?
We take great care in packaging our nursery decor items to ensure they arrive safely at your doorstep. Each item is securely packaged with protective materials to prevent any damage during transportation.You can have peace of mind knowing that your order will be delivered in excellent condition.
3. What is your return policy?
We have a 30-day return policy. If you're not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging.
4. How do I start a return?
To start a return, please contact us at info@nurserystuff.uk. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.
5. What if my item is defective or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. It's important to inspect your order upon reception and notify us as soon as possible.
6. Can I return personalized or custom-made nursery decor items?
Unfortunately, we cannot accept returns for personalized or custom-made nursery decor items. These items are specially made to your specifications and cannot be resold.
7. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have any other questions or concerns, please don't hesitate to contact us at info@nurserystuff.uk. We're here to help!
8. How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a tracking number via email to track your package. Delivery within the United Kingdom usually takes 2-5 business days, while international delivery can take up to 10-20 business days.
9. Are the nursery decor items eco-friendly and non-toxic?
Yes, all our nursery decor items, including the "CLOUD Wall Light" and the "CLOUD Wall Shelf", are eco-friendly and non-toxic. We prioritize the safety and well-being of your little ones, which is why our products are made from high-quality materials that are safe for use in nurseries.
10. Can I return or exchange an item?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging. To initiate a return, please contact us at info@nurserystuff.uk. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For exchanges, we recommend returning the item and making a separate purchase for the desired item.
11. How can I contact Nursery Stuff?
If you have any further questions, concerns, or need assistance, you can reach us through the following contact information:
Trade name: Nursery Stuff
Phone number: 07926572408
Email: info@nurserystuff.uk
We are here to help and provide excellent customer service. Feel free to contact us, and we will respond to your inquiry as soon as possible.